We receive regular feedback from members of the public in relation to a poor experience using one.network embedded on dorsetcouncil.gov.uk.
The feedback normally makes its way to us and the majority of which we're unable to resolve. From a layman's point of view, it is possible that they think it is over engineered. Lots of feedback suggests they would like the information available in an alternative format. It is also known that mapping software is not fully accessible to all.
Reflecting on the product as is now - can you please look at options to make using one.network as accessible as possible for the "novice user", for example:
adding help text/explainers to the menus and layers
creating an audio/video demonstration, to show how to carry out basic tasks
Creating a "tour" which points new users to the product's functionality step-by-step (our GIS team have done this for their mapping system).
We are collating all feedback now we've made some further improvements to the article the map is embedded on and we will share it at intervals on this idea. It would however also be helpful if one.network could introduce something to collate public feedback on its own product. Perhaps by including a "Give feedback" button.
"Your map and subsequent icons do not work and are pretty useless. A simple list of road closures by name would be more useful"
"Trying to find which roads are closed in words. The map is a mess & I have done map reading!!!!"
Traffic Team (Dorset Council)
User feedback received 22/04:
"I want to read alist of roadworks under area headings like you used to. The map is more cumwrsome and not an improvement "
We conducted an online survey on our embedded map article using Hotjar – a few less than 60 responses were received in the four weeks the survey was live.
The main aim was to identify the success rate of users (members of the general public) seeking the information they wanted. According to our survey it was a split, 55% of users did find what they were looking for, 45% did not.